Frequently Asked Questions

How Long Does Delivery Take?

Our Delivery Varies Depending on the Product Chosen, But We Guarantee That It Does Not Exceed 28 Days From Payment to Delivery; Delivery Information Is Visible at the Store Checkout!

Does TS Online Store Ship Overseas?

Unfortunately, we still only ship nationally, that is, only within Brazil.

How Can I Track My Order?

To Track your Order, simply go to the Store's Home Page. At the Top It Will Say "Track Order", Simply Click on the Title and You Will Be Automatically Redirected to a Special Page Where You Will Provide Some Order Data and We Will Provide the Tracking Data.

If You Have Any Problems with Tracking, Just Send Us a Message in the Store Chat and We Will Solve This Problem For You!

NOTE: Tracking Data Is Typically Issued 4 to 7 Days After Order Processing.

How Do I Know if My Data is Safe?

Here at TS Online Store we always like to protect our customers' data, therefore, we have a very comprehensive Privacy Policy , which legally protects our beloved visitors. Just click on the link above and you will be automatically directed to our policy page!

How does Refund and Return Work?

We have a Refund and Return Policy that we firmly believe will answer this question!

Is Payment Secure?

Yes, All Payments Are Analyzed By The Store's Algorithm To Check For Possible Fraud Or Payment Defects. In Addition, The Entire Process Is Encrypted With The Most Current And Secure Technology Ever Created, All Customer And Transaction Data Is Completely Protected!